News & Updates | Cleaning Services App| freshOps

Innovative Time and Attendance Solutions for Cleaning

Keeping track of time and attendance is crucial for maintaining efficiency and accountability in commercial cleaning. With new technologies emerging, managing employee hours is becoming more accurate and streamlined. These advancements help…

How Digital Task Management Benefits Cleaning Services

Cleaning Task Management

Digital task management is revolutionizing the cleaning services industry by streamlining operations and boosting productivity. Gone are the days of paper checklists and manual scheduling, which were prone to errors and inefficiencies. With…

Ensuring Accountability with Accurate Time Tracking in Cleaning

Time and Attendance

Keeping track of time and attendance accurately is essential in the commercial cleaning industry. Cleaning tasks are often spread across multiple sites, making it challenging to monitor where and when workers are performing their duties. Accurate…

How Smart Scheduling Improves Efficiency in Commercial Cleaning

Cleaning Task Management

Efficient scheduling is a cornerstone of any successful commercial cleaning business. Managing multiple teams, varied client demands, and tight schedules can be a complex task. Things can quickly become chaotic without proper scheduling, leading…

Essential Tips for Training Staff on New Cleaning Software

Business Tips, Staff Engagement

Transitioning to new cleaning software can be a game-changer for commercial cleaning businesses. However, it's essential to ensure that your staff is well-trained and comfortable with the new system to maximize its benefits. Proper training…

Boosting Employee Productivity in Commercial Cleaning Businesses with freshOps

Cleaning Task Management

The commercial cleaning industry has increasingly become more competitive as businesses look to maximise efficiency and meet rising customer expectations. One of the most crucial factors that contribute to the success of a commercial cleaning…

Mastering Timesheets in Commercial Cleaning

For Systems Sake, Operations Efficiency, Team Management, Time and Attendance

Mastering Timesheets & Payroll for Commercial Cleaning Businesses In the fast-paced world of commercial cleaning, operational efficiency is king. And yet, amidst all the hustle and bustle, some critical business processes often…

Importance Of Rostering Software For Cleaners

Team Management

freshOps delivers the best in Operations Management software, especially for mobile workforces. We can help you work with any existing Rostering Software, but many of you might not know that we are the Rostering Software for many of our clients.…

Software For Better Cleaning Workforce Management

Operations Efficiency

Digital Record Keeping essential to scale your team Half a decade ago workforce information and details like client profiles, work schedule, job descriptions and other important data for business use were archived…

You Don’t Always Need More Contract Cleaning Customers

Growth, Team Management

There is a myth when it comes to growth that More Clients & Bigger Contracts will solve all you headaches in a growing business. However, if you don't have all your systems setup, more clients and contracts will just make you busier,…

How To Manage Retail & Hospitality Cleaning Staff

Team Management

3 MIN READ Hospitality and Retail have two things in common. A huge variety in the range of premises you need to deal with, and a workforce that can be constantly changing. This provides both opportunities and challenges when providing…

Shutting Down Over Christmas And New Year?

Team Management

I received an email from a Supplier the other day advising of their Shutdown periods over Christmas. On the one hand I was very impressed that they were so organised and on the other it freaked me out as 2018 will soon be a distant memory. While…

Qualify Your Leads To Win More Cleaning Contracts

Growth

Qualifying Your Leads Is Critical To Operating A Business Filed With Customers That Rave About Your Service. How So, You Ask? A qualified lead is a prospect who has expressed interest in buying your product and passes a set of lead qualifications…

How To Get More Testimonials To Win Cleaning Contracts

Growth

When you're looking into buying or choosing something, be it a product, an experience or an investment, you want to know you're making the right choice. Unfortunately, there is only so much direct marketing can achieve. Testimonials are often…

How To Use Proposal Software To Win Cleaning Contracts

Operations Efficiency

Your Cleaning Proposal is without a doubt one of the most important features of your business when you are trying to win new business which is why it's important to investigate using Proposal Software to Win Cleaning Contracts. Too often…

Where To Advertise For Cleaning Staff

Staff Engagement

Advertising for new staff members, for any role can be tricky. The hiring process for cleaning staff however, can be especially difficult because unlike hiring someone for an accounting job who simply need to have an accounting/finance degree…

How To Qualify Cleaning Staff Applicants

Team Management

The thought of hiring again for most business owners is a nightmare. They hate the process, they get frustrated by all the time wasters and therefor put little effort into a recruitment process. Hiring Cleaning staff is far easier if you…

How Important Is Your Email Signature?

Growth

Here's the deal, your email signature is one of the most important pieces of marketing you can do for your Cleaning Business. Why? Well everyone you interact with whether a Customer, Lead, Business Acquaintance or a Supplier will see it. After…

people doing various chores in a modern living room

How To Supervise Cleaning Staff

Staff Engagement

Historically, supervisors have to physically drop down to site to monitor staff and ensure everything is running to plan or you cross your fingers and hope that each morning your client doesn’t report an issues with YOUR service delivery. Supervisors…

a cleaner in a green apron and yellow gloves

How To Create Commercial Cleaning Rosters

Staff Engagement

Cleaning schedules aren’t always easy to coordinate and can, at times, turn into a confusing jumble of dates, names, tasks and times. For many Commercial Cleaning Business they manage their scheduling in a mess of Folder, Paper Timesheets…

a janitor with cleaning cart and supplies

Create Your Cleaning Staff Responsibilities

Staff Engagement

We all know how difficult it can be to come up with clearly defined and easily understood responsibilities for staff members. Whether it be simple duty statements or advanced spreadsheets with every possible item we do, it can be very time…

9 KPI’s To Create For Your Cleaning Staff

Staff Engagement

It's important to create KPI's for your Cleaning Staff; they can increase staff motivation and allow for a means of measuring your staff’s performance. The effectiveness of KPI’s, however lies in their ability to reward those who exceed…

25 Questions To Help You Interview Cleaning Staff

Staff Engagement

The recruitment process for cleaning staff is different to the recruitment process for a lot of other roles. As cleaners are often hired with little credentials other than experience. Read Time: 4min A variety of different people apply…

5 Strategies To Help Retain Cleaning Staff

Staff Engagement

Retaining Cleaning Staff doesn’t always have to be about financial reward and constant supervision. If you plan properly and utilise digital alternatives where appropriate, you as a manager, supervisor or owner can ensure that you hire…

Why Your Cleaning Business Is Losing Out On $1000s Of Dollars

Growth

We are not immune to forgetting completely about old leads and clients that we've dealt within our Cleaning Businesses. I've done it in my Cleaning Businesses and still do it in freshOps from time to time, however, we have to realise…

Send Them Fast To Win More Cleaning Business Proposals

Growth

A lead calls or submits a form, you respond quickly book in a Onsite Inspection to discuss their Cleaning Services and you then take a day or two to get the proposal back and they automatically reply that it's already been awarded. Most of…

[NEW] Streamline Your Payroll With Xero Integration

Growth, Operations Efficiency, Team Management

We've Just Launched FreshOps Payroll Xero Integration. freshOps and Xero have come together to deliver the Cleaning Industry's most accurate time and Attendance records directly into Xero. Say goodbye to paper timesheets, and time…

The Digital Transformation Of The Cleaning Industry

Mobile Software

Talking about digital transformation when it comes to commercial cleaning may seem an odd one at first glance. After all, cleaning is and always will be a people-driven business, so how can the digital age improve the industry? There…

vintage time record and payroll ledger with handwritten entries

Time To Move On From Paper Timesheets

Cleaning Excellence, Mobile Software, Operations Efficiency, Team Management

Paper Timesheets Have Evolved To Time And Attendance … Have You? Paper timesheets were great. So was getting around on a horse before we had cars! Save time and money for your commercial cleaning business with simple, easy to use software…

How To Easily Collect Your Customers Christmas Closures

Operations Efficiency, Team Management

So I was speaking to a user the other day and they were talking about their Christmas closures and they were having quite a lot of trouble or, you know, it was a bit of a pain in the backside to call each and every one of their clients and find…

How To Systemise Your Cleaning Business In 30 Days Without A Spreadsheet Or Paper Checklist

Growth

Have you been craving growth in your cleaning business? Let's look at how you can really systemise your business in the next 30 days without a spreadsheet or check paper checklist Like most business owners, you've probably…

How To Create Superstar Cleaning Teams

Team Management

Everyone who runs a business says the hardest thing about growing is building out a team. I disagree. I think ANYONE can build out a team. What is really hard, is building out a GOOD team, and harder still, a team of superstars! Very few…

Announcing New FreshOps Mobile Apps For Cleaners

Mobile Software

Over the last 12 months, we've been working hard to develop brand new mobile apps for your cleaners in the field to support them better and simplify the management of those teams and continue to bring you the best software for cleaning businesses.…

Essential Worker Letters For Cleaners

Operations Efficiency

With lockdowns continuing to happen, authorities also seem to be scrutinising essential travel, so it is important we support our cleaners with some kind of documentation that confirms their employment and their requirements to continue to move…

How to add a New Task Schedule

Getting Started, Learn

Learn all about how to get started with freshOps by entering your first new task schedule. hen entering a New Task Schedule in freshOps, we can actually enter in multiple Tasks schedules at once. You should have already…

Is it time to ditch the vacuum cord yet?

Clean Innovation

Tradies have it easy when it comes to choice of battery-operated equipment. In fact in some cases it's made worksites safer, not to be restricted by a length of electrical cord. Cleaning crews face this dilemma daily during their shifts, trying…

How to add a New Visit Schedule

Getting Started, Learn

Learn all about how to get started with freshOps by entering your first new visit schedule. hen entering a New Visit Schedule in freshOps, we can actually enter in multiple visit schedules at once. You should have already…

When it comes to CRMs, Keep it Simple Stupid.

Tools of the Trade

Do You Forget What Lead You’re Supposed To Follow Up Or Whether You Sent That Quote And Feel That Customer Management In General Is A Headache? When you got started in your cleaning business, it was a given that you’d be overwhelmed with…

How to add a New Site

Getting Started, Learn

Learn all about how to get started with freshOps by entering your first new site. hen entering a New Site in freshOps, we tend to think of the Site as the actual physical location in which you deliver the services. …

How to Navigate around the Dashboard

Getting Started, Learn

Learn all about how to navigate around the freshOps dashboard. hen you first login to freshOps, you'll be taken to the freshOps Dashboard. Now, it'll will have little or no information on it, however, once you start…

How to add a New Client

Getting Started, Learn

Learn all about how to get started with freshOps by entering your first new client. hen entering a New Client in freshOps, we tend to think of the Client as the Company or Client who pays the bill. Let's use the example…

Cleaning Companies Must Innovate To Survive

Business Growth

INNOVATE YOUR CLEANING BUSINESS TO SURVIVE Many businesses in the cleaning industry are improving their environmental credentials. This is a response by industry to the demands of our community and to government regulations. The community and…

Better People Management Leads To Better Quality

Business Growth

Are you the coach your team needs you to be? Too often when we talk performance, we talk about getting more from our team. But what if our team needed more from us to achieve greater levels of performance? Sports can teach us a lot about…

Task Scheduling & Verification Use Case

Business Growth, Business Tips

Issue: A User recently reported that their Cleaner was constantly forgetting to change the Urinal Tabs. Which lead to Odour, Uric Acid buildup in the Urinal and Lack of Deodorising Smell in the men’s toilets. Not only that but the client…

Time and Attendance Notifications

Business Growth, Business Tips

Get Notified and Stay up to Date You can now setup Time and Attendance Notifications that will alert you of certain operational activities in your Cleaning Business. Rather than getting that call from the client asking why a clean wasn’t…

Get More Cleaning Contracts, Answer the Phone

Business Growth, Business Tips

We did some research within my cleaning business to track the number of leads we received via the phone compared to through the website against the call history. This was primarily so we could start to measure our conversions from our website…

Smartphone Ownership Growth Will Kill The freshops Employee Portal?

Business Growth

We’ve noticed less and less users being worried about their staff having smartphones over recent years. Yump, a digital agency in Melbourne and Sydney has summed up the increase in smartphone adoption very well. Since 2013, ownership has…

ISSA Cleaning & Hygiene Expo Melbourne 2017

Cleaning Task Management

ISSA Cleaning & Hygiene Expo Australia 2017 Will Take Place 9 And 10 May 2017, In Melbourne, Victoria As The Only Dedicated Event For The Cleaning And Hygiene Industry In Australia. The freshOps Team will be joining more than 100 of Australia’s…

New – Cleaning Task Verification

Cleaning Task Management

We kind of snuck a new feature under the Xmas Tree. In December, with next to no fanfare, we released Cleaning Task Verification. Our latest feature aimed at helping you ensure that cleaning tasks are actually completed in the field. Like…

Rostering Software – Create Order Out Of Complexity

Business Growth, Business Tips

Rostering software came into being when managing time and workers in a company became complex and huge. Today’s companies and organizations are using this innovative software to harmoniously get the labour force and the projected demands of…

New – Freshops Alerts And Notifications

Business Growth, Business Tips

Late On-Site and Job Over-run Alerts with Daily and Weekly Digests We know how much you like the sound of that! Following our philosophy of keeping things simple, freshOps Notifications keep you on top of any Late Staff situations or Job…

Cleaning Scheduling Software – New Business Essential

Business Growth

Scheduling employees and their assigned tasks within a definite time frame can be difficult. This is most true in businesses today that need competent scheduling software for Australia. The need gets more vital as the number of employee grows. And…

Improve Your Cleaning Business By Listening

Cleaning Task Management

We speak to really busy cleaning business owners every day, that really need to get back time in their busy weeks to learn how to run their businesses better. Tony Malyk talks about it in his Linkedin Post namely, Does Your Business Feel Like…

Digital Timesheets – Speed Up Your Payroll Processing

Business Growth, Business Tips

Using a digital timesheet template speeds up the processing of payroll by ensuring the data in the timesheet is accurate and immediately available. And they don’t need to be overcooked, a timesheet is a simple document for workers that records…

3 Things Successful Cleaning Businesses Do Well With Mobile Technology

Business Growth, Business Tips

Service based businesses like cleaning companies have always struggled with their field management. When I speak to most cleaning companies, there biggest pain point is employees. Up to recently, managing teams in the field was spreadsheets,…

Freshops Becomes A Bscaa Qld Business Partner

Business Growth

freshOps is a BSCAA Qld Business Partner We meet the BSCAA Executive Director Craig Pollard at the Ausclean Exhibition at the Gold Coast last year. Craig raised his concerns and plans on helping Cleaning Companies become more compliant…

How to Improve Your Business With Audiobooks

Business Growth, Business Tips

I was on a online support session with a user the other day. We got talking about some of the struggles she had in her business and I mentioned a book I had read. I asked her: “Have you read “Start with Why” by Simon Sinek?” She…

Why Shouldn’t You Get The Cream?

Business Growth, Business Tips

Are you controlling your most important cost of sale? Why shouldn’t you get the cream? In the cleaning Industry, our cleaners are not only our biggest asset, but the also represent our biggest cost of sale. Until now, monitoring and controlling…

How Do You Communicate With Your Cleaning Team?

Business Growth, Business Tips

A mate of mine commented on facebook the other day “It’s 11am and I’ve already had 87 emails to action this morning”. I’m sure this is a situation many of us had experienced at work. Many of these email were updates, questions and…

Clean NZ

Business Growth, Business Tips

Clean NZ, Auckland We’ve recently returned from New Zealand’s Premier Cleaning Exhibition Clean NZ which we thought was an excellent event. It was really great to see New Zealand’s Commercial Contract Cleaning Industry in all it’s…

5 Reasons to Automate Your Time And Attendance

Business Growth, Business Tips

Time and Attendance systems have been around for a while. However, many are inaccurate or require user input. There are a number of products masquerading as Time and Attendance systems that service the Cleaning Industry. Some are User Reported.…

How Time Sheet Rounding Can Affect Your Bottom Line

Business Growth, Business Tips

Most cleaning businesses still receive cleaner generated time sheets via email, fax or even hand written forms slipped under the front door. The new rules of business require businesses to be more competitive on price every day. It’s crazy…